Job Description: Collections Specialist
Company: Saboo Automotive Pvt. Ltd. (Ceramic Pro & Kavaca)
Location: Jubilee Hills, Hyderabad
Job Type: Full-time
About Us
Saboo Automotive Pvt. Ltd. is a trusted name in the automotive industry. Under our premium brand extensions, Ceramic Pro (the global leader in ceramic coatings) and Kavaca (advanced paint protection film), we deliver world-class detailing and protection services to elite automotive enthusiasts and luxury car owners. We pride ourselves on precision, premium quality, and exceptional customer relationships.
For more information, please visit: https://ceramicpro.co.in/
Role Overview
We are seeking a highly articulate, persuasive, and empathetic Collections Specialist to manage our accounts receivable and outstanding collections. Because our clientele includes luxury car owners, corporate partners, and high-net-worth individuals, this role demands exceptional communication skills, absolute professionalism, and a soft yet firm approach to securing payments while maintaining excellent client relationships.
Note: While strong interpersonal skills often associated with diverse customer service backgrounds are a plus, we welcome outstanding communicators of any gender.
Key Responsibilities
· Proactive Collection Management: Track outstanding invoices and execute systematic, polite, and effective follow-ups via phone calls, emails, and WhatsApp.
· Relationship Preservation: Approach payment discussions with tact, ensuring that the premium brand reputation of Ceramic Pro and Kavaca is maintained.
· Dispute Resolution: Listen actively to customer grievances or payment delays, coordinate with the internal service/sales teams, and resolve billing discrepancies smoothly.
· Data Maintenance: Maintain accurate, up-to-date logs of all follow-up actions, payment commitments, and collection statuses in our CRM system.
· Reporting: Provide weekly and monthly reports to management on aging accounts, collections achieved, and critical outstanding cases.
Candidate Profile & Qualifications
· Education: Graduate in Commerce, Business Administration, Communications, or a related field.
· Experience: 1–2 years of experience in customer service, premium relationship management, front-desk operations, or accounts receivable/collections. Experience in a luxury retail or automotive environment is a major plus.
· Language Skills: Absolute fluency in English and Hindi (mandatory). Perfect command over spoken and written language is mandatory.
Core Competencies:
· Exceptional Verbal & Written Communication: Ability to communicate politely, clearly, and persuasively.
· High Emotional Intelligence: Ability to handle difficult or defensive customers with patience, calmness, and grace under pressure.
· Strong Negotiation Skills: Firm enough to secure commitments, yet polite enough to keep the customer happy.
· Detail-Oriented: Comfortable working with numbers, invoices, and basic spreadsheet tracking.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Internet reimbursement
- Paid sick time
- Paid time off
Application Question(s):
- How many years of experience do you have in dues follow up and collections?
- If selected, how soon can you join us?
Work Location: In person
