Job Title: Store Manager
Location: Kozhikode (Calicut), Kerala
Company: CHUB WOW World
Job Type: Full-time
About the Role
CHUB WOW World is looking for an experienced and customer-focused Store Manager to oversee the daily operations of our center. The ideal candidate will be responsible for managing store operations, supervising staff, ensuring exceptional customer service, and maintaining a safe, efficient, and welcoming environment for students, parents, and visitors.
The Store Manager will play a key role in driving operational excellence, coordinating cross-functional teams, and ensuring smooth day-to-day business operations.
Key Responsibilities
- Oversee the day-to-day operations of the center and ensure smooth business functioning.
- Manage staff scheduling, attendance, shift planning, and workforce allocation.
- Ensure exceptional customer service for walk-in students, parents, clients, and visitors.
- Supervise front office operations and maintain a professional customer experience.
- Coordinate with technical, housekeeping, maintenance, and administrative teams to keep the facility fully operational.
- Monitor the cleanliness, safety, and overall upkeep of the center.
- Ensure compliance with company policies, operational procedures, and safety standards.
- Handle customer complaints and resolve escalated issues effectively.
- Monitor inventory of office supplies and coordinate procurement when required.
- Prepare daily, weekly, and monthly operational reports for management.
- Support the planning and execution of events, workshops, seminars, and promotional activities.
- Train, mentor, and motivate team members to maintain high service and operational standards.
Eligibility Criteria
- Bachelor's degree in Management, Business Administration, Hospitality, or a related field.
- 2–4 years of experience in Store Management, Center Operations, Retail Operations, Hospitality, or Facility Management.
- Proven experience in team management and customer service.
- Experience in the Education, EdTech, Retail, or Hospitality industry will be an added advantage.
Skills Required
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Customer-centric approach with strong problem-solving skills.
- Good organizational and multitasking capabilities.
- Ability to manage operations efficiently in a fast-paced environment.
- Proficiency in MS Office and operational reporting.
- Strong decision-making and conflict-resolution skills.
- Ability to coordinate effectively with multiple departments.
- Self-motivated, responsible, and detail-oriented.
Key Performance Indicators (KPIs)
- Overall operational efficiency of the center.
- Customer satisfaction and service quality.
- Staff productivity and attendance management.
- Facility maintenance and operational compliance.
- Timely resolution of customer concerns.
- Inventory and resource management.
- Team performance and operational excellence.
What We Offer
- Competitive salary with attractive performance incentives.
- Leadership and career growth opportunities.
- Continuous learning and professional development.
- Friendly and collaborative work environment.
- Opportunity to work in a fast-growing and dynamic organization.
How to Apply
Interested candidates can send their updated resume to:
Email: [email protected]
Contact: +91 95673 98989
Pay: ₹10,000.00 - ₹25,000.00 per month
Work Location: In person
