Patient Reception & Registration
- Welcome patients and visitors courteously.
- Register new patients and update existing records.
- Verify patient identity and demographic details.
- Guide patients to the appropriate department or consultant.
Appointment Management
- Schedule, reschedule, and confirm appointments.
- Coordinate with doctors regarding OPD timings and availability.
- Maintain daily appointment registers.
Billing & Admissions
- Generate OPD/IPD bills and collect payments.
- Process admissions, discharges, and room allotments.
- Coordinate with insurance/TPA for patient documentation.
Communication
- Answer telephone calls, WhatsApp, and email enquiries.
- Provide accurate information about hospital services.
- Handle patient feedback and escalate complaints when required.
Documentation
- Maintain patient files and confidentiality.
- Prepare daily reception reports, cash reports, and patient statistics.
- Ensure accurate data entry into the Hospital Management System (HMS).
Required Qualifications
- Graduate in any discipline (preferred).
- 1–3 years of experience in a hospital or healthcare reception.
- Knowledge of Hospital Management Software (HMS) is an advantage.
- Proficiency in English , Kannada , Tamil , Telugu & Hindi
Skills Required
- Excellent communication and interpersonal skills
- Professional appearance and etiquette
- Customer service orientation
- Basic computer skills (MS Office, email)
- Ability to multitask in a fast-paced environment
Working Conditions
- Rotational shifts, including weekends and holidays if required.
Key Performance Indicators (KPIs)
- Patient registration accuracy
- Appointment scheduling efficiency
- Patient satisfaction at reception
- Billing and cash handling accuracy
- Daily report submission on time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid time off
Work Location: In person
