Job Description
Deputy Manager– Underwriting Governance
Function: Operations
Department: Underwriting Governance Audit
Reporting to: Chief Manager – Underwriting Governance
KEY RESPONSIBILITIES
1. Thematic Audits Governance Activities
- Support in conductingthematic and deep‑dive audits across underwriting processes to identify risks, gaps, and improvement opportunities.
- Support development and execution of theUnderwriting Governance framework, ensuring adherence to internal policies and regulatory norms.
- Coordinate with internal audit, assurance, compliance, and underwriting teams for timelyclosure of audit observations
- Provide Re-underwriting opinion for claims cases
- CMO QC and Vendor QC for cardiac tests opinions
2. Quality Control (QC) Management
- Assist inSTP QC, including sampling, accuracy checks, error identification, reporting, and trend analysis.
- AssistTerm Non‑Term QC cases, ensuring timely completion and accurate reporting of findings.
- Ensure end‑to‑end closure of all QC cases and maintain governance documentation.
3. Reporting Insights
- Prepare and publishmonthly QC dashboards, thematic audit reports, and exception summaries for stakeholders.
- Evaluate data for trend spotting, risk identification, and improvement recommendations.
- Highlight outages and validate findings in coordination with underwriting and internal audit teams.
4. Stakeholder Management
- Collaborate with underwriting production managers to improve overall decision accuracy and governance adherence.
- Collaborate with URMU, IT, Audit, Assurance, and related teams for smooth governance operations.
5. Training Capability Building
- Conductcase clinics, trainings, mentoring sessions, and refreshers based on audit and QC findings.
- Drive improvement in QC scores through structured feedback and continuous learning interventions.
MEASURES OF SUCCESS
- Quality and timeliness of STP QC and Term/Non‑Term QC cycles.
- Accuracy and effectiveness of thematic audits and closure timelines.
- Quality and clarity of dashboards and governance reports.
- Reduction in recurring errors and improvement in underwriting accuracy.
- Stakeholder satisfaction and collaboration effectiveness.
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OTHER RESPONSIBILITIES
- Contribute to governance‑related projects and process improvement initiatives.
- Maintain a positive, collaborative environment in line with organizational values
KEY RELATIONSHIPS
Internal: Underwriting, Internal Audit, Internal Assurance, AI Works team, URMU, IT, OperationsExternal: Auditors / Consultants (if applicable)
COMPETENCIES REQUIRED
- Strong analytical logical thinking skills.
- Excellent written verbal communication.
- Ability to collaborate effectively across functions.
- Detail orientation and risk‑based approach.
- Creativity in problem‑solving and process improvement.
QUALIFICATIONS EXPERIENCE
Essential
- Graduate / Post‑Graduate—preferably in Insurance, Medicine, Pharmacy, or related field.
- Insurance related examinations – Insurance Institute of India, LOMA and ALU
- Minimum of 4 - 6 years of experience in Life Underwriting, Risk, Governance, QC, or Audit functions.
- Strong knowledge of Life Health underwriting principles.
Desired
- Experience in Medical underwriting and process enhancements.
- Proficiency in MS Office, analytics, dashboards, and business writing skills.
