Job Title: Customer Success Analyst / CSM Support
Location: Hyderabad (Hybrid)
Experience_ 6-8 yrs
Role Summary:
This role supports the Customer Success Manager (CSM) by enabling data-driven decision-making, tracking key metrics, and ensuring timely closure of customer-related actions. The focus is on data analysis, reporting, and operational tracking to enhance customer outcomes.
Key Responsibilities:
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Analyze customer data to identify trends, risks, and opportunities
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Create and maintain trackers, dashboards, and reports to monitor customer health and performance
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Set up alerts and monitoring mechanisms for key metrics and potential issues
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Provide actionable insights to the CSM for proactive decision-making
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Track action items, follow-ups, and ensure closure of customer-related tasks
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Support in preparing customer reviews, reports, and presentations
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Collaborate with internal teams to gather data and ensure accuracy
Required Skills:
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Strong data analysis and reporting skills (Excel, Power BI, or similar tools)
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Ability to interpret data and provide insights
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Good understanding of customer lifecycle and success metrics
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Strong attention to detail and organizational skills
Preferred Skills:
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Experience in CSM support / operations / MIS / business analysis roles
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Familiarity with CRM tools (Salesforce, etc.)
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Basic understanding of SQL or data querying
