Job description:
About the Role: At Lantrn Marketing, we work as an in-house team for our clients, ensuring strategy, creativity, and execution align with business growth. We are looking for a Client Communications Executive who will act as the bridge between our internal teams and clients, ensuring smooth communication, timely updates, and strong client relationships.
Key Responsibilities
- Client Updates & Reporting
- Share weekly ad performance reports, posting frequency reports, and campaign updates with clients.
- Ensure all deliverables are tracked, documented, and communicated.
- Communication Bridge
- Act as the primary point of contact for assigned clients.
- Gather client feedback and requirements and clearly relay them to internal teams.
- Maintain clear two-way communication to avoid misalignment.
- Coordination & Execution Support
- Follow up on client approvals, pending content, and budgets.
- Coordinate with internal teams (marketing, design, operations) to ensure on-time delivery.
- Schedule and support client meetings/calls when required.
- Relationship Building
- Build and maintain trust with clients through responsiveness and professionalism.
- Address small concerns proactively before they escalate.
- Ensure clients always feel valued and informed.
Skills & Requirements
- Excellent verbal and written communication skills.
- Strong organizational and follow-up abilities.
- Ability to handle multiple clients/projects simultaneously.
- Basic understanding of digital marketing and reporting (preferred but not mandatory).
- Proficiency in MS Office/Google Workspace.
Who You Are
- A people person who enjoys conversations and building trust.
- Detail-oriented with a problem-solving mindset.
- Proactive, reliable, and comfortable in a fast-paced agency environment.
Perks of Working at Lantrn
- Exposure to 170+ brands across industries.
- A young, energetic, and creative team culture.
- Opportunities to grow with the company and take ownership of client success.
- Candidate must have their own laptop
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Work Location: In person
