Position: Support & Implementation Engineer
Experience Required: 2-5 years
Location: Trivandrum
Mode of Work: Work from Office
Key Responsibilities:
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Interact with Project Managers and external customers to plan, implement, and support projects.
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Participate in product installations and updates, remotely or via WebEx, with customers.
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Maintain accurate records of installations and updates in CRM.
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Collaborate with Project Managers and Solution Consultants in internal and client meetings.
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Troubleshoot products with the Help Desk and provide timely resolutions.
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Prepare documentation to support product development and implementation.
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Act as a client advocate by identifying opportunities for product and process improvements.
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Stay updated with technical knowledge related to our products.
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Resolve SQL database issues in client environments.
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Assist with HL7 integrations, APIs, Mirth configurations, and related healthcare interoperability requirements.
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Provide support on network-related issues (added advantage).
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Deliver technical training and support to end users as required.
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Ensure professional interactions with internal and external stakeholders, maintaining client satisfaction.
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Work during weekends or nights as required during project go-live phases.
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Be open to travel for client engagements.
Required Skills & Qualifications:
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2–5 years of experience in HMIS/HIS application support.
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Strong knowledge of SQL, HL7, APIs, Mirth, and related configurations.
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Familiarity with computer hardware, networking components, and system configurations (added advantage).
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Excellent communication and interpersonal skills.
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Strong problem-solving ability with patience and customer-centric approach.
Posted Date: 21 Nov 2025
