Job Description
We are seeking a professional and organized Front Office Associate to join our team in Gurugram, India. As the first point of contact for our organization, you will play a crucial role in creating a welcoming and efficient front office environment. This position requires someone who is customer-focused, detail-oriented, and capable of managing multiple tasks simultaneously while maintaining a high level of professionalism and courtesy.
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Greet and welcome visitors, clients, and employees with professionalism and courtesy
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Answer, screen, and direct incoming phone calls and emails to appropriate departments or personnel
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Maintain and manage the reception area to ensure it is clean, organized, and welcoming
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Schedule appointments and manage calendars for executives and team members
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Perform data entry and maintain accurate records and filing systems
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Process incoming and outgoing correspondence and packages
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Provide administrative support to various departments as needed
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Handle general inquiries and direct callers to the appropriate resources
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Assist with onboarding procedures for new employees
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Coordinate office supplies and equipment ordering
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Maintain confidentiality and handle sensitive information with discretion
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Support special events and meetings with logistical coordination
Qualifications
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Proven customer service experience in a professional office environment
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Excellent verbal and written communication skills in English
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Strong organizational and time management abilities
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Proficiency in data entry and MS Office applications
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Professional phone etiquette and communication skills
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Ability to multitask and prioritize effectively in a fast-paced environment
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Attention to detail and accuracy in administrative tasks
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Interpersonal skills and ability to work collaboratively with diverse teams
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Flexibility and adaptability to changing priorities
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Preferred: Experience with office management software or CRM systems
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Preferred: Multilingual capabilities
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Preferred: Prior experience in hospitality, reception, or customer-facing roles
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Preferred: Knowledge of office protocols and professional business practices
