We are looking only local candidate
Key Result Areas (KRAs)
- Guest Satisfaction:
- Achieve high guest satisfaction scores through proactive assistance and personalized service.
- Maintain a positive and welcoming atmosphere for all guests and visitors.
- Issue Resolution:
- Effectively address and resolve guest complaints, escalating issues when necessary.
- Implement feedback and corrective actions to prevent future occurrences of similar problems.
- Guest Communication & Information:
- Serve as the primary point of contact for guests, answering questions and providing information.
- Maintain up-to-date information on hotel services, local area, and events.
- Event & Special Requests:
- Assist in planning and organizing guest events, meetings, or special requests.
- Safety & Compliance:
- Ensure guest safety and security by adhering to all hotel and healthcare policies and procedures.
- Maintain familiarity with emergency procedures and health and quality standards.
Skills & Competencies (Supporting KRAs)
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Customer-focused mindset and a proactive approach to anticipating guest needs.
- Adaptability and the ability to work in high-pressure situations.
- Teamwork and collaboration skills.
Job Types: Full-time, Permanent
Pay: ₹16,000.00 - ₹40,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
