Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems within multiple components and swiftly implementing solutions to maintain system stability and performance. The position demands continuous engagement with complex environments to ensure seamless operation and support of essential applications that drive business functions.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Facilitate communication between stakeholders to ensure alignment on support priorities and system updates.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of network protocols, architecture, and troubleshooting techniques.
- Experience with monitoring tools and diagnostic utilities to analyze network performance and issues.
- Ability to design and implement network solutions that support business continuity and scalability.
- Familiarity with security principles related to network infrastructure to safeguard critical systems.
- Skilled in collaborating with cross-functional teams to resolve complex technical challenges.
Additional Information:
- The candidate should have minimum 5 years of experience in Network Infrastructures.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
