Job Description:
Company: SGK Business Support Services
SGK Business Support Services is seeking a dedicated and customer-focused Customer Support Executive to handle client inquiries, provide timely support, and ensure high levels of customer satisfaction. The ideal candidate will have strong communication skills, problem-solving abilities, and a service-oriented mindset.
Key Responsibilities:
- Handle customer inquiries via phone, email, chat, or support systems
- Provide accurate information about services, processes, and timelines
- Resolve customer issues efficiently and professionally
- Escalate complex issues to the relevant internal teams when required
- Maintain detailed records of customer interactions and resolutions
- Follow up with customers to ensure issues are fully resolved
- Meet service level agreements (SLAs) and performance targets
- Maintain a high level of professionalism and customer satisfaction
- Coordinate with internal departments to ensure smooth service delivery
- Adhere to company policies, procedures, and quality standards
Employment Terms & Benefits
- Working Schedule: 5.5 days per week
- Probation Period: 3 months
- Holidays: UK Bank Holidays only
- Salary Increment: Yearly performance-based increment
- Performance Review: Annual appraisal based on KPIs and service quality
Job Type: Full-time
Work Location: In person
Pay: From ₹20,000.00 per month
Work Location: In person
