We design, install and maintain landscapes and provide indoor plant rental services to corporate and residential clients across Chennai. We are looking for a Customer Service Executive to serve as the primary point of contact for our clients - handling enquiries, coordinating service visits, and ensuring that every commitment we make to a client is tracked through to completion.
This is a role applicable for someone who takes ownership of our customer's journey. Our clients expect their plants to be maintained on schedule, and prompt communication between our firm and our clients. This role serves that purpose.
Key Responsibilities ~
- Respond to client enquiries received by phone, email and WhatsApp, and ensure no query goes unanswered.
- Coordinate maintenance and replacement visits with the operations team, and confirm scheduling with clients in advance.
- Maintain accurate records of client contracts, service schedules, and site-level requirements.
- Preparation and circulation of services and renewal reminders to rental clients
- Record client enquiries , updating their status and following up.
Requirements ~
- 1-4 years of experience in customer service, client coordination or front-office roles; experience in a service business is preferred
- Fluency in English, Tamil and Hindi (spoken and written)
- Proficiency in MS Excel, Google Sheets and email correspondence
- A methodical approach to follow-ups and record-keeping
What We Offer ~
- A stable, growing work environment with a clear scope for advancement into account management
To Apply: Apply through Indeed with your updated CV. Shortlisted candidates will be contacted for an in-person interview at our Chennai Office.
Pay: ₹18,000.00 - ₹28,000.00 per month
Work Location: In person
