Key Responsibilities
1. Managerial Responsibilities
- Oversee resort operations and guide the property to optimize revenues, profitability, and growth.
- Ensure the highest standards of guest comfort, hospitality, and personalized service.
- Forecast occupancy trends, room revenue, average room rate, and operational performance.
- Plan and budget revenues and operational costs for Rooms, Housekeeping, Food & Beverage, and related
departments.
- Create a positive work culture with high employee morale, continuous learning, and development
opportunities.
- Utilize employee feedback to develop and implement improvement action plans.
- Implement systems and procedures that improve operational efficiency, cost control, and guest
satisfaction.
- Participate actively in recruitment, manpower planning, and performance management processes.
- Benchmark and innovate products and services in line with changing customer expectations and market
trends.
- Drive a performance-oriented culture across all levels of employees.
- Ensure achievement of budgeted revenue targets for Rooms, Spa, Souvenir Shop, Food, and Beverage
operations.
- Assist in menu planning, pricing, and event-specific menu development.
- Ensure operational compliance with food safety regulations and hygiene standards.
2. Operational Responsibilities
- Ensure prompt, efficient, and accurate guest service through regular monitoring of guest feedback and
operational performance.
- Maintain and enforce operational standards for equipment, systems, and resort processes.
- Develop departmental trainers in coordination with the Training Department and oversee resort-wide
learning initiatives.
- Conduct timely market and competitor analysis, particularly for Food & Beverage pricing and positioning.
- Supervise and direct the daily activities of Front Office, Food & Beverage, and Housekeeping teams.
- Establish and monitor service standards related to cleanliness, room amenities, and public area
maintenance.
- Ensure bar inventory control, opening and closing stock procedures, bar summaries, and cash deposits are
properly maintained.
- Ensure compliance with bar control and inventory management policies
- Review and monitor monthly inventory reports across all departments.
- Efficiently manage inventories of linen, crockery, cutlery, glassware, supplies, and operational equipment.
- Monitor consumption of cleaning materials and implement cost-efficient usage practices.
- Plan and implement preventive maintenance and deep cleaning schedules for guest rooms and public
areas.
- Optimize manpower deployment and staff scheduling to maintain productivity and service standards.
- Ensure adherence to Standard Operating Procedures (SOPs) for key control, lost and found, safety, and
guest service processes.
- Coordinate closely with Engineering for maintenance and repair requirements.
- Participate in Manager-on-Duty (MOD) responsibilities as required.
- Perform any additional operational duties assigned by Management.
Financial & Business Accountability
- Interpret accounting and financial reports to monitor operational and financial performance.
- Drive profitability and cost optimization without compromising guest experience and service quality.
- Ensure departmental budgets and financial objectives are achieved.
- Support strategic planning and business growth initiatives.
Learning & Team Development
- Track departmental performance and ensure timely performance appraisals.
- Encourage continuous learning and skill enhancement across departments.
- Promote quality management and training initiatives to improve operational efficiency and guest service
standards.
- Develop leadership capability and succession planning within teams.
Coordination & Working Relationships
The Resort Manager shall coordinate with:
- All Department Heads and Supervisors
- Sales & Marketing Team
- Public Relations Team
- Corporate / Head Office Teams
- Internal and External Stakeholders
Qualifications & Experience
Qualification
- Post Graduate in Hotel Administration / Hospitality Management or equivalent.
Experience
- Minimum 10–12 years of experience in hotel or resort administration with exposure to multi-department
hospitality operations and leadership of hotel teams.
Authority
The Resort Manager shall have authority over:
- Department Heads and operational teams
- Recruitment and manpower approvals
- Departmental performance reviews
- Operational and guest-related decision-making
- Resource allocation and issue resolution
Pay: ₹80,000.00 - ₹130,000.00 per month
Benefits:
- Food provided
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
