Build and Own the QC System
- Design and implement a comprehensive quality management system (QMS) covering incoming materials, in-process checks, and finished goods inspection
- Define inspection standards, sampling plans (AQL or equivalent), and pass/fail criteria for each product category — documented, versioned, and accessible
- Establish standard operating procedures for every stage of the QC process, from raw material receipt to final dispatch sign-off
- Build a QC team under you — hire, train, and manage inspectors who operate to your standards, not the factory floor's preferences
- Maintain complete, audit-ready QC records for every production run
Operate as the Brand's Trusted QC Partner
- Understand the quality requirements of each brand we work with at a detailed level — their inspection criteria, their tolerance levels, their non-negotiables and their Tech Pack
- Be the person brands call when they have a quality concern — responsive, data-backed, and solution-oriented
- Proactively share QC data and trend analysis with brand partners so they can see quality improving over time, not just reacting to failures
- Produce QC reports in the format and language that brands expect — the same rigour they would expect from a top-tier third-party firm, but from inside our operation
- Manage and resolve any brand-raised quality disputes with professionalism and full transparency
Drive Continuous Improvement
- Analyse defect data by root cause — is the issue raw material, process, skill, equipment, or design? — and feed findings back to production and sourcing
- Track quality KPIs by production run, by product type, by supplier, and over time — and present trends to the COO on a regular cadence
- Lead root cause analysis on every significant quality failure and ensure corrective actions are implemented and verified
- Challenge the factory to improve — not just comply; the QC function should be raising the bar, not just measuring against it
Supplier and Raw Material Quality
- Assess incoming raw materials and components against defined specifications before they enter production
- Build a supplier quality rating system — track defect rates by supplier, escalate poor performers, and inform procurement decisions
- Work with the sourcing team on new supplier onboarding — QC sign-off should be required before a new supplier is approved
What We're Looking ForExperience
- 7+ years in quality control, quality assurance, or quality management — with direct experience in a manufacturing environment
- Significant experience working with or on behalf of brands — either as a brand-side QC manager, a third-party inspection professional, or a factory QC lead with heavy brand-facing responsibility
- Experience building or significantly improving a QC system from scratch, not just inheriting a functioning one
- Familiarity with AQL sampling standards, inspection protocols, and relevant compliance frameworks (ISO 9001, BSCI, SMETA, SA8000, or equivalent)
- Experience in jewellery, accessories, fashion, or related categories is strongly preferred; general manufacturing experience with quality rigour will be considered
Skills and Attributes
- Independently minded — you are not easily pressured by production timelines or factory management; your default is to the standard, not the schedule
- Brand-literate — you understand what a brand partner needs from a QC function and you can communicate quality data in the way they expect to receive it
- Analytically strong — you work from data; you track defect rates, run trend analysis, and make decisions based on evidence
- Process builder — you document things properly, build systems that others can follow, and do not rely on personal knowledge to keep quality consistent
- Clear communicator — you can write a QC report that a brand's sourcing director will trust, and you can give feedback to a production team that is direct without being destructive
- Calm under pressure — quality failures happen; you handle them methodically, not reactively
What Will Set You Apart
- You have previously worked for a third-party QC firm, a brand's sourcing or quality team, or a manufacturing business with serious brand clients — you know what the brand side of this relationship looks like
- You have managed a QC-to-brand relationship directly — writing reports, presenting findings, handling disputes – Not Critical, but will be expected to learn how to do this
- You have led a transition from third-party to in-house QC, or have built an internal QC function that brands accepted as sufficient without external verification
- You are comfortable telling the factory that a run is on hold — and comfortable defending that decision to senior management
Pay: ₹120,000.00 - ₹160,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
