Job description:
- Oversee day-to-day operations of the Technical Support Team
- Act as the point of contact for technical escalations
- Record and track team SLAs and workflows
- Assign ARC collection responsibilities
- Provide support for both internal and external customers
- Clearly communicate escalated issues to L3 teams and product managers
- Manage and report on all incoming technical support inquiries
- Onboard and train new technical support team members
- Conduct webinars and KT sessions for internal and external stakeholders
- Support operational delivery and UAT for new product/feature releases
- Ensure customer issues are resolved promptly and professionally
- Prepare and maintain support materials and documentation
- Provide feedback to teams and customers on issue status and resolutions
- Implement preventive measures to reduce recurring customer issues
- Continuously review and improve support processes
- Help create customer self-service materials and tools
- Evaluate and analyze Bitrix24 case trends to prevent future issues
Qualifications
- Bachelor’s degree in IT / Computer Science (Required)
- SQL certification or course preferred
Experience Required
- 0 -1 years in IT customer support (preferably POS software support)
- Basic SQL knowledge preferred
- Familiarity with CRM and customer support tools
- Candidates should be proficient in English ,Tamil, and Telugu
- Strong problem-solving and communication skillsIntrsted candidates send your resume to this MAIL [email protected]Benefits:
- Health insurance
Work Location: In person
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Application Question(s):
- Is Tamil your native language?
Language:
Work Location: In person
