Noida, Uttar Pradesh
Job Summary
Desktop Support Services – Job Description\
Weekdays support with ad-hoc weekend support if needed.
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Test alternative pathways until the issue is resolved
- Configure and provision Mobile device and Laptops.
- Configure and provision BYOD devices.
- Ensure BYOD and Mobile device configuration request are completed on priority.
- Provide priority support to VIP user requests.
- Install operating system and applications on new and replacement systems
- Record assets in CMDB and SharePoint and maintain proper asset registry
- Replace Hardware components as per requirement\
- Customize desktop applications to meet user needs\
- Record technical issues and solutions in ticket logs\
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Help create technical documentation and manualsInfrastructure Management Services End user computing Service
- Desktop, Laptop end to end support
- Printer-Peripheral Support
- Mobile device Support
- Email ,Internet, Business Application assistance Patch Management
- Windows client side patch update
- Troubleshooting &resolution;Application L1 Support
- Incident Classification and routing to proper resolver group
- First Level Support based on SOP’s on Business Applications Service level management
- Service Level Administration
- Dashboard
- Reporting
Asset Management
- IMAC Request Management
- Asset Reconciliation with Finance Asset register
- Asset lifecycle Management
Key Responsibilities
N/A
Skill Requirements
N/A
Other Requirements
N/A
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