Position: Customer Relationship Executive (CRE)
Industry: 2-Wheeler Automobile Dealership
Department: Sales / Customer Relationship Management
Reporting To: CRM Manager / Sales Manager
Job Responsibilities
- Attend to customers visiting the showroom and understand their requirements.
- Explain 2-wheeler models, variants, features, pricing, finance and exchange options.
- Generate and maintain customer enquiries and leads.
- Make follow-up calls to prospective customers and convert enquiries into sales.
- Maintain customer details and update enquiries in the CRM/DMS system.
- Coordinate with the Sales Team for test rides, quotations and bookings.
- Follow up with customers regarding booking, documentation, finance approval and vehicle delivery.
- Make delivery follow-up calls and ensure a smooth customer experience.
- Conduct customer satisfaction calls after vehicle delivery.
- Handle customer complaints and coordinate with the concerned department for resolution.
- Inform customers about service schedules, insurance renewal and other dealership services.
- Maintain daily call reports, enquiry reports and follow-up records.
- Invite existing customers for service camps, offers, new model launches and dealership events.
- Achieve assigned targets for calls, follow-ups, appointments, test rides, bookings and customer satisfaction.
Required Skills
- Good communication and interpersonal skills.
- Basic computer knowledge and familiarity with MS Office/CRM software.
- Good telephone etiquette and convincing ability.
- Customer-focused and positive attitude.
- Ability to handle customer complaints professionally.
- Good follow-up and coordination skills.
- Knowledge of local language along with Hindi/English is preferred.
- Prior experience in automobile dealership/customer service will be an advantage.
Qualification & Experience
- Qualification: 12th Pass / Graduate preferred.
- Experience: 0–3 years in customer service, telecalling, automobile sales or CRM.
- Freshers: Can be considered based on communication and customer-handling skills.
Key Performance Indicators (KPIs)
- Number of customer calls and follow-ups.
- Enquiry-to-booking conversion.
- Test ride appointments.
- Customer visit generation.
- Booking and sales conversion.
- Customer satisfaction score.
- Complaint resolution and follow-up.
- CRM/DMS data accuracy and timely updates.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Work Location: In person
