The Partner Support Associate, based in India, is responsible for handling incoming calls, chats, and emails in English from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty.
Identify customer needs through active listening, researching issues, resolving problems, and providing solutions.
Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary.
Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions.
Required Skills/Abilities:
Willingness to work on weekends with scheduled week offs as per business requirement.
Candidates are required to work from the office 5 days a week. The shift timings for this role are 7:30 PM to 4:00 AM.
Education and Experience:
