Job description:
Job Title: Operations Executive
Location: Andhra Pradesh
Department: Operations / Business Development
Reporting To: Operations Head/CMO/CFO
Employment Type: Full-Time
About the Role:
The Cluster Head will be responsible for overseeing the operational, sales, and administrative activities of multiple branches or centers within a defined geographical cluster. This role involves leading a team of Center Managers/Unit Heads, ensuring revenue targets, maintaining service excellence, implementing processes, and driving strategic initiatives.
Key Responsibilities:
1. Operations Management:
· Monitor daily operations across all centers in the cluster to ensure adherence to SOPs, compliance, and service quality.
· Resolve operational challenges, ensure process standardization, and manage escalations.
· Drive implementation of company policies and procedures at the cluster level.
2. Sales & Business Development:
· Drive sales and revenue targets across all centers.
· Coordinate with marketing and sales teams to execute local campaigns and promotional activities.
· Identify new business opportunities and partnerships to increase footfall and service offerings.
3. Team Leadership:
· Lead, mentor, and develop a team of Center Managers and their support staff.
· Monitor staff performance, set KPIs, and conduct periodic performance reviews.
· Drive training and employee engagement initiatives to ensure team productivity.
4. Financial Oversight:
· Review and control budgets, expenses, and profitability of each unit.
· Monitor collections, discounts, and financial discipline in alignment with company policy.
5. Customer Experience & Quality:
· Ensure high levels of customer satisfaction and service quality.
· Address patient complaints and feedback effectively and promptly.
· Monitor NPS, service audits, and implement corrective measures where needed.
6. Compliance & Reporting:
· Ensure adherence to all legal, safety, and regulatory requirements.
· Provide timely MIS reports, dashboards, and performance updates to senior leadership.
Pay: ₹35,453.00 - ₹40,004.67 per month
Benefits:
Work Location: In person
