CRM Manager
Location: Pitampura, Delhi
Job Type: Full-Time
Experience: 8-20 Years (FMCG / Edible Oil / Food Manufacturing Preferred)
Salary: ₹80,000 – ₹100,000 per month (Negotiable)
Job Summary
We are looking for an experienced CRM Manager to oversee customer relationship management, sales operations, dealer coordination, dispatch planning, and order management. The ideal candidate should have experience in the FMCG, Edible Oil, or Food Manufacturing industry and be capable of coordinating with sales, production, logistics, accounts, and customers to ensure smooth business operations.
Key Responsibilities
- Manage dealer and customer relationships while ensuring high service standards.
- Coordinate daily order booking, order confirmation, and dispatch planning.
- Monitor pending orders and ensure timely dispatch of trucks and tankers.
- Follow up with customers regarding dispatch status, deliveries, and payment collections.
- Coordinate with production, warehouse, logistics, and sales teams to ensure timely order fulfillment.
- Verify stock availability, customer credit limits, and payment status before confirming orders.
- Monitor customer activity, identify inactive accounts, and support customer retention initiatives.
- Track pending orders, dispatch reports, and customer complaints, ensuring timely resolution.
- Update product pricing and communicate changes to customers and the sales team.
- Generate daily, weekly, and monthly MIS reports, dashboards, and sales performance reports.
- Monitor KPIs related to customer service, dispatch timelines, payment collections, and dealer performance.
- Maintain accurate customer records using ERP/CRM systems.
- Coordinate with the Accounts team for outstanding payments and credit control.
- Identify process improvements to enhance operational efficiency and customer satisfaction.
Required Skills
- 8-20 years of experience in CRM, Sales Operations, Customer Service, or Commercial Operations.
- Experience in FMCG, Edible Oil, Food Processing, or Manufacturing industries preferred.
- Strong knowledge of dealer management, order processing, dispatch coordination, and payment follow-ups.
- Hands-on experience with ERP systems, CRM software, Tally, and MS Excel.
- Excellent analytical, communication, coordination, and problem-solving skills.
- Ability to manage multiple stakeholders and work in a fast-paced environment.
Preferred Candidate Profile
- Experience handling distributors, dealers, and institutional customers.
- Strong understanding of production planning, inventory coordination, and dispatch operations.
- Knowledge of sales reporting, KPI monitoring, and MIS preparation.
- Customer-focused with excellent follow-up and relationship management skills.
- Immediate joiners will be preferred.
Why Join Us?
- Opportunity to work with a leading FMCG manufacturing organization.
- Collaborative and growth-oriented work environment.
- Career advancement opportunities with performance-based growth.
Apply now if you have strong experience in CRM, Sales Operations, Dealer Coordination, and Order Management within the FMCG or Edible Oil industry.
Notes: Notes: Only shared your CV with this Number. if youre shortlisted you will receive a call from the team. Contact No - 90390 41554 (HR)
Pay: ₹85,000.00 - ₹100,000.00 per month
Benefits:
Work Location: In person
