Key ResponsibilitiesCustomer Handling & Sales
- Greet and assist customers in a professional and courteous manner.
- Understand customer requirements and recommend the correct uniform, size, article, and accessories.
- Explain product details, pricing, availability, and school-specific uniform requirements.
- Achieve daily, weekly, and monthly sales targets.
- Generate bills/invoices accurately and collect payments as per company process.
- Handle customer queries, complaints, exchanges, and returns professionally.
- Maintain a positive customer experience throughout the sales process.
Uniform & Product Knowledge
- Maintain complete knowledge of school-wise uniform requirements.
- Understand different sizes, fabrics, styles, colors, and articles.
- Assist customers with proper sizing and fitting.
- Keep updated with new products, revised uniform designs, and school requirements.
Store Operations
- Maintain proper display and arrangement of uniforms and accessories.
- Ensure shelves, racks, and counters are clean and organized.
- Check stock availability and immediately inform the Store Manager about stock-outs.
- Support stock counting, inventory checking, and replenishment activities.
- Ensure products are properly tagged and displayed with correct prices.
- Follow company SOPs for billing, stock handling, exchanges, and customer service.
Sales Reporting
- Maintain daily sales records and submit required reports to the Store Manager.
- Track customer requirements and inform management about frequently requested products.
- Support the team in achieving store sales targets.
- Report any stock mismatch, damaged goods, or operational issues immediately.
School & Customer Coordination
- Handle customers from assigned schools professionally.
- Understand school-specific requirements and ensure the correct products are provided.
- Coordinate with the Store Manager for special or bulk uniform requirements.
- Build good relationships with parents, students, school representatives, and other customers.
3. Key Performance Indicators (KPIs)
- Achievement of monthly sales targets.
- Number and value of bills generated.
- Average bill value.
- Customer satisfaction and complaint resolution.
- Conversion of walk-in customers into sales.
- Accuracy in billing and stock handling.
- Reduction in product/size-related customer complaints.
- Attendance, punctuality, grooming, and adherence to store discipline.
- Compliance with company SOPs.
4. Required Skills
- Good communication and interpersonal skills.
- Customer-service-oriented approach.
- Basic sales and negotiation skills.
- Good knowledge of Hindi and basic English.
- Ability to understand and recommend clothing sizes.
- Basic computer/POS billing knowledge.
- Ability to work under sales targets.
- Good teamwork and coordination skills.
- Positive attitude and willingness to learn.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
