Back-end support Executives (L2 Support)
Company Overview: One Health is a subsidiary company of Narayana Health and is a leading provider of innovative healthcare solutions, offering a subscription-based model that transforms the way individuals access and experience healthcare services. Our mission is to improve patient outcomes and enhance overall wellness by providing personalized, convenient, and integrated healthcare experiences.
Position Overview: As a Back End Executive for Customer Support and Service, you will play a crucial role in ensuring the seamless delivery of our healthcare services to customers. You will be responsible for efficiently processing customer requests, coordinating with internal teams, and maintaining the highest level of customer satisfaction. Your focus will be on facilitating the back-end operations that drive our customer-centric approach, ensuring our clients receive the best possible healthcare experience.
Key Responsibilities:
- Receive and process incoming customer requests related for appointments, home delivery of services such as Diagnostics, medicine delivery etc.
- Collaborate with internal teams, including medical professionals, logistics, and operations, to ensure timely and accurate service delivery.
- Coordinate appointments, consultations, and any necessary follow-up procedures based on customer needs.
- Act as a liaison between customers and internal departments, ensuring effective communication and efficient problem-solving.
- Monitor service delivery timelines and escalate any potential delays or issues to the appropriate teams.
- Assist in managing and resolving general customer inquiries and requests, providing accurate information and guidance.
- Maintain an organized system for tracking and managing customer requests, ensuring no detail is overlooked. Use available tools for the same.
- Continuously update customer records and ensure accurate data entry into our systems.
- Contribute to process improvement initiatives, identifying areas where operational efficiency can be enhanced.
Qualifications and Skills:
- Graduate (any field)
- Strong organizational skills and attention to detail, ensuring accuracy in processing customer requests.
- Effective communication skills, both written and verbal, to liaise between customers and internal teams.
- Ability to manage multiple tasks and prioritize responsibilities to meet deadlines.
- Proficiency in using customer relationship management (CRM) software and other relevant tools.
- Strong team player with the ability to collaborate and work cross-functionally.
- Empathetic and customer-centric approach to problem-solving.
- Adaptability to a dynamic work environment and willingness to learn about healthcare services.
- Previous experience in customer support, service coordination, or related roles is preferred.
Work Details
- Working days: 6-day work week, with a rotating weekly off (not mandatory Sunday).
- Shift timing: 9 hrs; rotational shifts (8 am – 8 pm)
Pay: ₹280,000.00 - ₹330,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Language:
- English and Kannada (Preferred)
Location:
- Bangalore City, Bengaluru, Karnataka (Required)
Shift availability:
Work Location: In person
