Organization: Espire Hospitality Group
Unit: ZANA By The Ganges, Rishikesh
Location: Rishikesh, Uttarakhand
Salary: Up to ₹24,000 CTC per month
Accommodation: Not Provided
Job Summary
Espire Hospitality Group is seeking a passionate and guest-focused Front Office Team Leader to join ZANA By The Ganges, Rishikesh. The ideal candidate will lead the front office team in delivering exceptional guest experiences while ensuring smooth day-to-day front desk operations. The role requires strong leadership, operational excellence, and a commitment to maintaining the highest hospitality standards in a luxury hotel environment.
Key Responsibilities
- Supervise and coordinate the daily operations of the Front Office department.
- Lead, motivate, and mentor Guest Service Associates to deliver exceptional guest service.
- Ensure efficient check-in, check-out, room allocation, and guest registration processes.
- Handle guest requests, concerns, and complaints professionally, ensuring prompt resolution.
- Maintain high standards of guest satisfaction and service quality.
- Monitor room inventory, arrivals, departures, VIP guests, and special requests.
- Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.
- Ensure proper cash handling, billing accuracy, and shift closing procedures.
- Prepare daily reports, occupancy reports, and maintain accurate guest records.
- Train new team members on SOPs, brand standards, and customer service practices.
- Ensure compliance with hotel policies, safety procedures, and statutory regulations.
- Maintain grooming standards and foster a positive work environment within the department.
Candidate Requirements
- Graduate or Diploma in Hotel Management or Hospitality Management.
- Minimum 2–4 years of Front Office experience in hotels, with at least 1 year in a supervisory or Team Leader role.
- Excellent communication and interpersonal skills.
- Strong leadership, problem-solving, and decision-making abilities.
- Proficiency in hotel PMS (IDS, Opera, Mycloud, or similar).
- Good knowledge of reservation procedures, cashiering, and guest relations.
- Ability to work in rotational shifts, including weekends and holidays.
- Local candidates or those willing to relocate independently will be preferred.
Preferred Skills
- Strong guest service orientation with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Positive attitude with excellent team management skills.
- Professional grooming and presentation.
- Ability to handle guest escalations with confidence and empathy.
Compensation & Benefits
- Salary up to ₹24,000 CTC per month
- Duty Meals
- Career growth opportunities within Espire Hospitality Group
- Training and development programs
Note: Accommodation is not provided for this position.
Pay: ₹15,000.00 - ₹24,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Application Question(s):
- What is your current salary ?
- What are your salary expectations ?
- When can you join ?
- How will you manage accommodation ?
Work Location: In person
