Job Description Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically
- Address customer queries related to product usage, order status, returns, payments, etc.
- Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns
- Log customer feedback and escalate unresolved issues to relevant teams.
- Maintain daily records of interactions using CRM or ticketing tools
- Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries
- Educate customers about Dermatouch products and skincare routines
- Ensure first-contact resolution and drive customer satisfaction
- 1–3 years of experience in a customer support/customer success role (D2C or eCommerce preferred)Excellent communication in English and Hindi (knowledge of regional languages is a plus)
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
