- Based in RADCOM India offices, Delhi, India.
- Mostly work from Home in USA business hours – 8PM IST to 5 AM IST.
- Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.
- Support and deployment of Radcom’s solution at cloud-based customer environments (case to case basis)
- Having very good customer interaction interface and able to drive customer calls independently.
- Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.
- Working closely with the management on customer updates and future plan
- Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration
- Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.
If required: travel to on-site support outside India, training, installation, and configuration, etc.
