Job Overview [24]7.ai is hiring freshers for the position of Associate in Bengaluru. This role involves managing international customer interactions via chat, delivering real-time query resolution, and maintaining high customer satisfaction standards in a global operational environment.
Roles & Responsibilities
- Manage live customer inquiries through international digital chat channels in a timely and professional manner.
- Analyze customer issues, troubleshoot problems, and offer accurate resolutions using internal knowledge bases.
- Maintain superior standards of written English communication and customer service etiquette.
- Achieve key operational metrics, including Chat Handle Time, Quality Scores, and Customer Satisfaction (CSAT).
- Navigate multiple computer applications and databases simultaneously while keeping chat logs accurate and detailed.
Preferred Candidate Profile
- Qualification: Freshers from any educational background (Graduates, Undergraduates, or Diploma holders).
- Communication Skills: Excellent written English skills with strong grammar, spelling, and sentence construction.
- Technical Skills: Basic computer navigation knowledge and standard typing speed with good accuracy.
- Operational Flexibility: Willingness to work in a 24/7 environment with rotational and night shifts.
- Work Location: Bengaluru.
Perks and Benefits
- Take-Home Salary: Up to INR 17,000 per month.
- Retention Bonus: Up to INR 20,000 (Terms & Conditions apply).
- Transportation: Free two-way cab facility provided within operational boundaries.
- Security & Welfare: Health Insurance coverage and Provident Fund (PF) benefits.
- Career Growth: Global work environment offering rapid skill development and internal job postings (IJPs).
How to Apply Interested candidates can reach out directly to the hiring team:
- WhatsApp Only: HR Rajesh - +91 7026196825
Pay: ₹17,000.00 - ₹18,500.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Application Question(s):
- Are you in Bengaluru?
- Are you okay for Night Shift?
- Are you okay for Rotational Shift?
- Are you ready to attend interview face-to-face?
- Rate your written communication skills 1 being Lowest and 10 being Highest.
- Are you okay to work 5 days from Bangalore Office?
Shift availability:
Work Location: In person
