Customer Care Executive
Department: Customer Service
Supervisor: Customer Care Manager / Team Leader
Position Description:
The Company requires a customer-friendly Customer Care Executive who can handle customer requests and complaints effectively. Applicants with good communication skills and problem-solving skills along with a positive approach towards work would be considered as ideal candidates for the role.
Main Tasks:
Attend customer phone calls in a professional manner.
Answer customer questions through phone calls, emails, or chats.
Solve customer complaints efficiently.
Give accurate product information to customers.
Keep record of customer data in the database.
Communicate customer complaints to concerned departments.
Follow-up with customers.
Achieve predetermined performance targets.
Show a friendly attitude towards customers.
Pay: ₹9,000.00 - ₹13,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Work from home
Work Location: In person
