Role description
Senior Business Analyst
UST is seeking a highly analytical Senior Business Analyst with strong problem-solving and solution design capabilities. The ideal candidate will possess deep experience translating complex business challenges into practical technology and process solutions, while demonstrating independent decision-making and strategic thinking.
This role requires a professional who can work autonomously, challenge assumptions, think beyond existing processes, and provide well-reasoned recommendations. Experience within the insurance domain, particularly underwriting operations and workflows, is highly desirable.
Key Responsibilities
- Analyze complex business problems and identify scalable, business-driven solutions.
- Partner with stakeholders to understand challenges, evaluate options, and recommend optimal approaches.
- Apply critical thinking and root cause analysis to address business and operational issues.
- Drive solution discussions and influence business decisions through data and insights.
- Elicit, analyze, and refine business requirements for complex initiatives.
- Develop high-quality user stories, business rules, process models, and acceptance criteria.
- Break down large business requirements into actionable deliverables for delivery teams.
- Ensure requirements are aligned with business objectives and measurable outcomes.
- Work closely with underwriting and insurance business teams to understand operational challenges and opportunities.
- Support underwriting transformation, modernization, and process optimization initiatives.
- Ensure solutions align with underwriting business objectives and regulatory considerations.
- Analyze business and operational data to identify trends, risks, and opportunities.
- Perform root cause analysis and provide actionable recommendations.
- Leverage data-driven insights to influence strategic and operational decisions.
- Collaborate with Product Owners, Architects, and Development teams throughout the SDLC.
- Participate in solution design discussions and validate proposed approaches.
- Support SIT, UAT, and business readiness activities.
- Ensure delivered solutions achieve intended business outcomes.
Required Skills & Experience
- 8-10 years of Business Analysis experience in complex enterprise environments.
- Strong experience in requirements elicitation, user story creation, and acceptance criteria definition.
- Demonstrated ability to think critically and independently solve business problems.
- Proven track record of recommending and driving business-focused solutions rather than simply documenting requirements.
- Strong analytical and problem-solving skills with a structured approach to ambiguity.
- Ability to work autonomously and quickly understand new business challenges.
- Excellent stakeholder engagement and workshop facilitation skills.
- Hands-on experience with Agile methodologies, JIRA, Confluence, and process modelling tools.
- Experience with SQL, data analysis, and reporting concepts.
- Strong verbal and written communication skills.
Preferred Qualifications
- Experience in the Insurance industry, with strong understanding of Underwriting processes and workflows.
- Experience supporting Insurance Digital Transformation initiatives.
- CBAP, PMI-PBA, or equivalent Business Analysis certification.
- Experience working with distributed and global teams.
- Exposure to enterprise reporting and data integrationKey Competencies
- Critical Thinking
- Solution-Oriented Mindset
- Business Problem Solving
- Strategic & Macro-Level Thinking
- Insurance Underwriting Knowledge
- Advanced Analytical Skills
- Requirements Engineering
- User Story & Acceptance Criteria Definition
- Independent Decision Making
- Stakeholder Influence
- Adaptability & Learning Agility
Skills
business analysis,insurance underwriting,requirements elicitation,user acceptance testing,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
