Inviting applications for the role of Sales Order Administrator - Order Management
In this role, the shortlisted candidate will be responsible for delivering services in area of Sales Support and will be handling processes related to Order entry and management, Order fulfillment, Contract management, Master data management in CRM, Reporting and Analysis. The candidate will also be encouraged to perform regular operation as individual contributor in performing above mentioned tasks.
The role requires very close co-ordination with Sales teams, Product teams, Field support team, IT teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization.
We will prefer people with some analytical skills who are able to understand the process and follow the same rigorously.
Responsibilities
a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
c. Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements
- Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
- Follow-up on pending items with Logistics / Supply chain team for order delivery status
- Updating ERP regarding Customer Master details, order details, supplies, pricing, etc.
- Capturing information from logistics partners and advising customers regarding availability and deliveries
- Checking and solving potential issues between client purchase orders (PO) and system information;
- Daily supervising the assigned orders and exceptions validations
- Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
Desirable:
- Good spoken and written English
- Flexible in learning and implementing new skills
- Team player
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Application Question(s):
- Have you handled customer orders from order entry through invoicing and delivery coordination?
Yes / No
- Do you have experience working with ERP systems such as Zoho Books, SAP, Oracle or similar?
Yes / No
If yes, please specify.
- A customer PO is for 100 units, but the ERP order shows 110 units. What would you do and why?
1) Process the order as per ERP
2) Verify and resolve the discrepancy before processing
3) Cancel the order
4) Raise the invoice immediately
- Describe your experience coordinating with Sales, Logistics, Customers, or Service teams to fulfill orders.
- How would you handle a customer inquiry regarding a delayed shipment?
- Rate your Excel proficiency:
- Beginner
- Intermediate
- Advanced
- Why do you think you would be a good fit for a Sales Order Administrator role?
Work Location: In person
