Job Description – Center Head
Job Title: Center Head
Location: Mumbai
Salary: ₹40,000 – ₹50,000 per month
Employment Type: Full-Time
Job Summary
We are looking for an experienced and dynamic Center Head to oversee the overall operations, business growth, and team performance of our center. The ideal candidate will be responsible for achieving revenue targets, ensuring excellent customer experience, managing staff, and maintaining operational excellence.
Key Responsibilities
- Manage the day-to-day operations of the center.
- Drive admissions, sales, and revenue growth to meet monthly targets.
- Lead, mentor, and monitor the performance of counselors, trainers, and administrative staff.
- Ensure high-quality customer service and student satisfaction.
- Develop and execute local marketing and business development initiatives.
- Monitor operational KPIs and prepare regular performance reports.
- Maintain discipline, compliance, and company policies within the center.
- Coordinate with the corporate office regarding operations, finance, HR, and marketing activities.
- Handle escalations and resolve student, parent, or customer concerns effectively.
- Optimize resource utilization and control operational expenses.
Required Qualifications
- Bachelor's degree (Master's degree preferred).
- 5–8 years of experience in center operations, branch management, or business operations.
- Experience in the education, training, healthcare, retail, or service industry is preferred.
- Proven track record of achieving sales and operational targets.
Required Skills
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Business development and sales orientation.
- Decision-making and problem-solving skills.
- Financial and operational management.
- Proficiency in MS Office and CRM/ERP systems.
Key Performance Indicators (KPIs)
- Monthly revenue and admissions targets.
- Customer satisfaction and retention.
- Team productivity and performance.
- Operational compliance and quality standards.
- Cost control and profitability.
Benefits
- Competitive salary: ₹40,000–₹50,000 per month.
- Performance-based incentives (if applicable).
- Career growth opportunities.
- Professional development and training.
- Paid leave and statutory benefits as per company policy.
Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person
