We are looking for a motivated and detail-oriented Business Development Associate to join our growing team. In this role, you will focus on managing and nurturing our retention client portfolio — ensuring existing clients continue to derive maximum value from our solutions. This is an excellent opportunity for a fresher who is eager to build a career at the intersection of client relationships, business strategy, and technology.
Key Responsibilities
Stakeholder Management
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Serve as the primary point of contact for assigned retention clients, building long-term relationships.
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Coordinate with internal teams (product, operations, support) to address client needs promptly.
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Track stakeholder feedback and escalate concerns to senior team members when required.
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Participate in client meetings, presentations, and review calls to strengthen partnerships.
Requirement Gathering
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Engage with clients to understand their evolving business needs and pain points.
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Conduct structured interviews and discussions to elicit clear, actionable requirements.
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Collaborate with cross-functional teams to translate client requirements into feasible solutions.
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Monitor client usage patterns to proactively identify opportunities for upsell or service improvement.
Documentation
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Maintain accurate and up-to-date records of client interactions, requirements, and action items.
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Prepare meeting notes, status reports, and client-facing summaries in a clear and professional format.
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Create and manage trackers for retention KPIs, renewal timelines, and client health scores.
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Ensure all documentation adheres to company standards and is stored in the designated systems.
AI Tools & Technology
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Leverage AI-powered tools (e.g., ChatGPT, Gemini, Notion AI, CRM AI features) to enhance productivity and output quality.
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Use AI tools to draft client communications, summarize meeting notes, and generate reports efficiently.
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Stay updated on emerging AI tools relevant to business development and client management.
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Contribute ideas on how AI can be integrated into team workflows to drive better outcomes.
What We’re Looking For
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Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
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Strong verbal and written communication skills in English.
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Demonstrated interest or hands-on familiarity with AI tools and productivity software.
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Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
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Analytical mindset with a keen eye for detail, especially in documentation and reporting.
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A proactive, client-first attitude with a willingness to learn and adapt.
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Basic proficiency in MS Office / Google Workspace (Word, Excel, Slides, Docs, Sheets).
Good to Have
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Prior internship experience in business development, sales, or customer success.
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Familiarity with CRM platforms (e.g. Zoho).
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Exposure to prompt engineering or AI workflow automation tools.
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Understanding of SaaS or B2B business models.
What We Offer
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A structured onboarding and mentorship programme to accelerate your growth.
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Hands-on exposure to real client portfolios from day one.
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Access to cutting-edge AI tools and continuous learning resources.
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A collaborative, inclusive, and innovation-driven work culture.
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Clear career progression path within the Business Development function.
