Customer Support Executive – Arkahub
Location: Bengaluru
Experience: 1–3 years
Industry Preference: Solar / Electrical / Consumer Services / Operations Support
About Arkahub
Arkahub is building a modern solar experience for homeowners — from consultation and installation to
commissioning and long-term support. We are looking for people who care deeply about customer
experience, ownership, and solving problems proactively.
What You’ll Do
● Handle customer communication across calls, WhatsApp, and email
● Coordinate with installation, technical, and commissioning teams for issue resolution
● Manage customer expectations proactively during installation and commissioning delays
● Resolve customer concerns related to:
○ Installation timelines
○ BESCOM / net metering updates
○ Solar generation queries
○ EMI / financing coordination
○ Service and maintenance requests
● Track and update customer tickets in CRM
● Follow up internally to ensure closure on pending tasks
● Maintain clear documentation and status updates
● Escalate critical customer issues on time
What We’re Looking For
Must-Have Traits
● Strong ownership and follow-through
● Calm under pressure, especially during escalations
● High customer empathy
● Structured problem-solving approach
● Clear and professional communication skills
● Ability to coordinate across multiple teams
● Good written communication for WhatsApp and email handling
Preferred
● Experience in operations or customer support
● Basic understanding of solar systems or willingness to learn quickly
● Comfortable using CRM tools, spreadsheets, and ticketing systems
What Success Looks Like
● Customers receive timely and accurate updates
● Reduced escalations due to proactive communication
● Faster turnaround time on issue resolution
● High customer satisfaction during installation and post-installation support
● Strong coordination between operations and field teams
Why Join Arkahub
● Opportunity to work in a fast-growing clean energy company
● High ownership role with direct customer impact
● Fast learning environment
● Work closely with founders and operations teams
● Opportunity to grow into operations/customer success leadership roles
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- What is your CTC?
- What is your notice period?
Experience:
- Customer support: 1 year (Required)
Language:
- English, kannada (Required)
Work Location: In person
