Channel SummaryThe agency channel refers to a distribution method where insurance products are sold through agents. These agents act as intermediaries between the insurance company and customers, facilitating the sale of policies, providing customer support, and offering advisory services. This initiative is expected to improve customer experience especially in markets where customers prefer human interaction. It also supports customer in a)Resolving policy service needb)Renewal collection to resolve policy holders service needs, Cross sale opportunityJob SummaryOpportunity•Be a key decision maker playing a pivotal role in defining the future of agency& APC•Gain visibility with senior-most leadership at the highest forums•Gain exposure the best-in-class industry practices, and global learnings•Unlock multiple career paths post the program across both transformation and field.
Key Responsibilities/ Key Deliverables: •Develop detailed launch plan in the identified offices for onboarding FLS and hierarchy on UDAY and new ways of working•Coordinate across sales, marketing, analytics for segmentation, and L to ensure required enablers are in place to ensure program success•Oversee offices to drive UDAY program adherence and gather on-ground feedback on program design through field visits and regular calls with Office Heads, APMs, and ADMs/BDMs•Tightly monitor and track UDAY program success across key business metrics including activation, productivity, recruitment etc., through dashboarding and data analysis•Highlight implementation bottlenecks and share best practices / learnings across offices to drive program success•Strategize and implement targeted interventions and design changes•Work closely with zonal leaders and sales hierarchy to ensure successful implementation through regular reviewsMeasures of Success: •For specific offices / region under charge, achievement of UDAY program objectives (illustrative metrics below)•Business oBusiness Plan AchievementoVariable Saleso13M& 25M Persistencyo% offices achieving plan•Input metrics (recruitment, top agent, etc.)oQRoMDRToSales FOD& Recruitment CallsoAWS QualifiersoPro-rata SLA& ALA•ActivationoYTD Active Advisor MMoLA Active MMKey Relationships (Internal / External): •OH, RM, ZVP•Agency enablement team•UDAY program team Desired qualification and experienceJob Specifications: •Should have good track record of developing sales and distribution capacity in Insurance•managed Line roles and have proven track record to lead initiatives and sales •Experience in Managing Multiple StakeholdersKEY COMPETENCIES/SKILLS REQUIRED•Ability to drive organizational change•Result Orientation•Effective Management and Governance of Process•Strong communication skills•Working with& through others; leading People•Problem Solving& Decision Making•Innovation•Strategic Planning& Execution
