Operational Leadership
- Lead and manage all Front Office functions including Reception, Concierge, Guest Relations, and Bell Desk
- Ensure seamless and efficient daily operations with a strong focus on guest experience and service excellence
- Act as the primary decision-maker for all front office operations and guest-related matters
Guest Experience & Service Excellence
- Drive a culture of exceptional guest service and personalized experiences
- Handle VIP guests, escalations, and critical guest concerns with professionalism and urgency
- Continuously monitor guest feedback, reviews, and satisfaction scores to implement improvements
Revenue & Financial Management
- Maximize room revenue through effective inventory control, upselling strategies, and rate management
People Management & Leadership
- Lead, train, and develop the Front Office team to achieve high performance and engagement
- Conduct performance appraisals, Training sessions, and succession planning
- Ensure proper staffing, scheduling, and manpower planning
- Monitor occupancy, ADR, RevPAR, and forecasting to support business growth
- Ensure accuracy in billing, cashiering, and financial reporting
Interdepartmental Coordination
- Collaborate closely with Housekeeping, F&B, Sales, and Engineering for smooth hotel operations
Compliance & Quality Assurance
- Ensure adherence to hotel policies, SOPs, and brand standards
- Maintain safety, security, and audit compliance across the department
- Oversee PMS accuracy, data integrity, and reporting standards
Job Types: Full-time, Permanent
Pay: ₹52,000.00 - ₹55,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- Assistant Front Office Manager: 2 years (Required)
- Hotel: 7 years (Required)
Work Location: In person
