non-voice job description involves handling customer support, data entry, and business processes through written communication channels like email, live chat, ticketing systems, and social media instead of phone calls. [1, 2]Key Responsibilities
- Customer Support: Answer customer questions and fix problems using chat, email, or social media.
- Data Entry: Type, update, and manage information in company software.
- Document Verification: Check client forms, identity proofs, and records to make sure they are correct.
- Ticket Tracking: Record details of every customer issue and follow up until it is solved. [1, 2]
Required Skills
- Typing Speed: Fast and accurate typing with good spelling and grammar.
- Communication: Clear written English to explain solutions simply.
- Multitasking: Ability to handle multiple chat windows or tasks at the same time.
- Attention to Detail: Care when reading customer requests and entering data.
Qualifications
- Education: High school pass (12th grade) or a college degree.
- Age criteria 18 to 29 years
Experience: Often open to freshers, though some roles ask for 0 to 2 years of BPO or backend experience.
Pay: ₹16,000.00 - ₹32,000.00 per month
Work Location: In person
