Customer Success Executive (CST)
Location: Bengaluru, Karnataka
Department: Customer Success Team (CST)
Reporting To: Customer Success Manager / Head of Operations
Experience Required: 1–3 Years (Freshers with excellent communication skills may also apply)
Employment Type: Full-Time (Work from Office)
About the Role
Connect4Sure Technologies is looking for a proactive and customer-focused Customer Success Executive (CST) to build and maintain strong relationships with our clients while ensuring exceptional customer experience throughout the service lifecycle.
The ideal candidate should have basic knowledge of the Telecom and Network Infrastructure industry, excellent communication skills, and the ability to coordinate effectively between customers and internal teams. This is a work-from-office role where the candidate will act as the primary point of contact for customers, ensuring timely updates, issue resolution, and customer satisfaction.
Key ResponsibilitiesCustomer Relationship Management
- Serve as the primary point of contact for assigned customers.
- Build and maintain long-term relationships with clients.
- Ensure a high level of customer satisfaction by providing timely support and regular communication.
- Understand customer requirements and coordinate internally for effective service delivery.
Customer Support & Coordination
- Handle customer queries through phone calls, emails, and other communication channels.
- Coordinate with Solution Delivery, NOC, Operations, and other internal teams to ensure timely issue resolution.
- Follow up on pending activities and provide regular updates to customers.
- Ensure smooth onboarding and successful service delivery.
Service Monitoring & Escalation Management
- Monitor customer requests and service tickets until closure.
- Handle customer concerns professionally and resolve issues within the defined SLA.
- Escalate critical issues to the appropriate internal teams whenever necessary.
- Maintain effective communication during escalations to ensure customer confidence.
Documentation & Reporting
- Maintain accurate customer records and interaction history.
- Prepare daily, weekly, and monthly customer status reports.
- Update CRM and internal systems with customer communications and service progress.
- Track customer feedback and recommend service improvements.
Cross-Functional Collaboration
- Work closely with Sales, Solution Delivery, NOC, Finance, and Operations teams.
- Coordinate project updates and customer deliverables.
- Ensure seamless communication between customers and internal departments.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer relationship management skills.
- Good interpersonal and problem-solving abilities.
- Ability to handle customer escalations professionally.
- Strong coordination and follow-up skills.
- Good organizational and time management skills.
- Ability to multitask and work in a fast-paced environment.
- Basic knowledge of CRM tools and Microsoft Office (Excel, Word, Outlook, PowerPoint).
Technical Knowledge
Candidates should possess basic knowledge of:
- Telecom Industry
- Internet Connectivity Services
- Network Infrastructure
- Fiber Connectivity (FTTH/Enterprise)
- LAN/WAN Fundamentals
- Service Delivery Process
- Customer Support Process
- SLA (Service Level Agreement) Concepts
Language Requirements
Candidates must be proficient in:
Additional regional languages will be considered an advantage.
Qualification
- Bachelor's Degree in Business Administration, Commerce, Computer Applications, Telecommunications, Information Technology, or any related discipline.
- Any Customer Relationship Management or Customer Service certification will be an added advantage.
Experience
- 1–3 years of experience in Customer Success, Customer Relationship Management, Telecom Operations, Customer Support, Service Delivery Coordination, or a related field.
- Freshers with exceptional communication skills and a willingness to learn are encouraged to apply.
Salary & Benefits
- Competitive salary based on experience, communication skills, and overall performance.
- Performance-based incentives and career growth opportunities.
- Professional training and continuous learning.
- Friendly and collaborative work environment.
- Opportunity to work with leading enterprise customers across India.
Why Join Connect4Sure Technologies?
At Connect4Sure Technologies, we deliver end-to-end connectivity and digital infrastructure solutions across 15,000+ pincodes in India. As a Customer Success Executive, you'll play a vital role in ensuring customer satisfaction, strengthening client relationships, and contributing to the company's long-term growth.
Career Progression
Customer Success Executive → Senior Customer Success Executive → Customer Success Team Lead → Customer Success Manager → Head of Customer Success
Apply Now
Connect4Sure Technologies Pvt. Ltd.
[email protected]
www.connect4sure.com
+91 97403 75944
Ability to commute/relocate:
- HSR Layout Sector 1, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Willingness to travel:
Work Location: In person
