A 4-wheeler Service Advisor acts as the primary link between the customer and the auto technicians. They greet customers, diagnose vehicle issues, create detailed job cards, manage repair timelines, and ensure high customer satisfaction. A comprehensive breakdown of the role includes:
Core Responsibilities
- Customer Intake: Greet customers, listen to their concerns, and conduct initial walk-around inspections (recording fuel level, existing scratches, and mileage).
- Job Cards & Estimation: Create repair orders detailing the work required and provide the customer with accurate cost and labor time estimates.
- Technician Coordination: Communicate customer needs clearly to the mechanics and monitor the progress of repairs to meet promised delivery times.
- Customer Updates: Keep clients informed of repair status, obtain approval for any additional required work, and explain final invoices in simple terms.
- Quality Check & Delivery: Verify that all requested work has been completed correctly and explain maintenance procedures before handing the vehicle back.
Key Skills Required
- Automotive Knowledge: Understanding of 4-wheeler parts, general mechanical issues, and maintenance requirements.
- Communication: Ability to translate technical jargon into clear, non-technical language for the customer.
- Sales & Up-selling: Confidently recommending preventative maintenance and value-added services (e.g., wheel alignment, polish, additives) without compromising trust.
- Time Management & Organization: Balancing multiple customer vehicles and technician workloads simultaneously.
- Computer Literacy: Familiarity with Dealership Management Systems (DMS) and Customer Relationship Management (CRM) software.
Qualifications & Experience
- Education: Diploma in Automobile/Mechanical Engineering or a Bachelor’s degree is typically preferred.
- Experience: 1 to 3 years of hands-on experience in automotive service, sales, or customer relationship management.
- Apply now- Call/Whatsapp- 9263159687
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
