Department: Testing
Experience: 5–7 Years
Location: Unit 1
Reporting to: Head of Testing
Role Objective
The Assistant Manager – Commercial will serve as the critical link between the technical testing department and commercial operations. This role involves managing the end-to-end lifecycle of testing inquiries—from quotation and material coordination to final invoicing—ensuring seamless internal communication and high-quality customer service.
Key Responsibilities
1. Commercial & Quotation Management
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Customer Liaison: Act as the primary point of contact for customer inquiries, ensuring timely and professional responses.
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ERP Administration: Generate and manage accurate quotations within the ERP system.
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Invoicing: Oversee the timely raising of testing invoices upon project completion and follow up on payment milestones.
2. Operational & Testing Oversight
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Testing Coordination: Schedule tests in alignment with laboratory availability and client timelines.
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Material Management: Proactively arrange end fitting materials and coordinate all necessary supplies for T2 testing ends.
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Consumables Tracking: Monitor and coordinate the testing of consumables to ensure no delays in the testing cycle.
3. Internal Liaison & Documentation
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Cross-Functional Coordination: Collaborate with Design, Stores, Projects, Production, and Accounts departments to ensure resource availability and process flow.
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Records Management: Maintain meticulous documentation of test reports, commercial contracts, and compliance papers.
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Reporting: Prepare comprehensive MIS reports and PowerPoint presentations for management review.
Candidate Requirements
Education & Experience
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Education: Bachelor’s Degree/Diploma in Mechanical or Electrical Engineering.
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Experience: 5–7 years of experience in a sales back-office or commercial coordination role.
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Industry Background: Previous experience in a technical product/service company (e.g., Refrigeration, DG sets, or Heavy Engineering) is highly preferred.
Technical & Soft Skills
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Proficiency in ERP software and MS Office (Advanced Excel and PowerPoint).
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Strong understanding of commercial terms, taxation, and technical specifications.
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Excellent communication skills with the ability to bridge the gap between technical teams and customers.
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High attention to detail and ability to manage multiple deadlines simultaneously.
Key Performance Indicators (KPIs)
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Turnaround time (TAT) for inquiry replies and quotation generation.
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Inventory Accuracy of material coordination for T2 testing.
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Timeliness of invoice generation and MIS reporting.
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Efficiency of inter-departmental coordination.
