Customer Support Executive
About the Role
Jusride is looking for a proactive, customer-focused, and energetic Customer Support Executive to manage customer interactions and ensure a seamless service experience. The ideal candidate will act as a bridge between customers, store teams, and the technical support team, helping customers effectively use the Jusride platform and services.
Key ResponsibilitiesCustomer Support & Communication
- Handle inbound and outbound customer calls professionally and efficiently.
- Address customer inquiries, concerns, and service requests related to Jusride products and services.
- Provide timely updates and resolutions to customers.
App Onboarding & User Assistance
- Assist customers with app installation, registration, login issues, and general app navigation.
- Guide users on effectively utilizing the Jusride platform and features.
- Ensure a smooth onboarding experience for new customers.
Service Booking & Coordination
- Support customers in booking bicycle services through the Jusride app.
- Coordinate with store teams and service partners to ensure timely service delivery.
- Follow up on service requests, bookings, and customer feedback.
Sales & Service Promotion
- Educate customers about Jusride's value-added services and offerings.
- Promote and assist customers with:
- Annual Maintenance Contracts (AMC)
- Lifesaving Sticker purchases
- Other Jusride products and services
- Support conversion of customer inquiries into successful sales opportunities.
Internal Coordination & Issue Resolution
- Liaise with store operations and technical teams to resolve customer concerns.
- Escalate technical, operational, or service-related issues to the appropriate teams.
- Monitor issue resolution and ensure customer satisfaction.
Documentation & Reporting
- Maintain accurate records of customer interactions, service requests, and follow-ups.
- Update customer information and call logs in the designated systems.
- Prepare regular reports on customer feedback, service status, and support activities.
Required Skills & Qualifications
- Excellent communication skills in Tamil and English (spoken and written).
- Strong customer service orientation and interpersonal skills.
- Comfortable handling customer calls, follow-ups, and service coordination.
- Basic understanding of mobile applications and digital platforms.
- Good problem-solving and coordination abilities.
- Ability to work in a target-driven and performance-oriented environment.
- Proficiency in MS Office and basic computer applications.
Preferred Experience
- 1–2 years of experience in Customer Support, Telecalling, Customer Service, or Service Coordination.
- Experience in retail, mobility, automobile, bicycle, or service-related industries is preferred.
- Interest in cycling, mobility solutions, or customer engagement services will be an added advantage.
Key Competencies
- Customer Centricity
- Effective Communication
- Relationship Building
- Problem Solving
- Team Coordination
- Follow-up and Closure Orientation
- Time Management
Employment Type
Full-Time
Location
Chennai, Tamil Nadu
Compensation
Salary will be commensurate with qualifications, experience, and performance.
Job Type: Full-time
Pay: ₹20,000.00 per month
Benefits:
Application Question(s):
- Do you have atleast 1 year experience in customer support?
Work Location: In person
