Key Responsibilities
- Handle customer queries through live chat / non-voice support.
- Provide accurate and timely resolutions to customer concerns.
- Manage multiple chats simultaneously while maintaining quality.
- Communicate professionally with customers in English and any one regional language – Hindi, Kannada, or Telugu.
- Follow company processes, guidelines, and escalation procedures.
- Maintain accurate records of customer interactions.
- Meet assigned productivity, quality, response-time, and CSAT targets.
- Escalate complex or unresolved issues to the appropriate team.
- Ensure a positive customer experience throughout the interaction.
NOTE:
- - Only experienced candidates and immediate joiners are eligible for this role.
- - Only candidates located in Bangalore will be considered.
- - If you are interested and actively looking for a job, please share your resume on WhatsApp at 9148447803.
Pay: ₹19,000.00 - ₹28,000.00 per month
Work Location: In person
