Position Title: IT Administrator & Zoho Developer
Reports To : Managing Director / Operations Head
Job Summary
The IT Administrator & Zoho Developer will be responsible for maintaining the company’s IT infrastructure, ensuring cybersecurity, providing technical support, and developing, customizing, and automating Zoho applications to improve business efficiency.
Key Responsibilities
1. IT Administration
- Manage desktops, laptops, printers, scanners, and mobile devices.
- Install, configure, and maintain Windows and Microsoft 365 environments.
- Administer user accounts, passwords, permissions, and access controls.
- Manage Wi-Fi, networking equipment, firewalls, VPNs, and internet connectivity.
- Monitor system performance and resolve hardware/software issues.
- Perform regular data backups and disaster recovery planning.
- Maintain IT asset register and software licensing.
- Coordinate with external IT vendors where required.
2. Cybersecurity
- Implement endpoint protection and antivirus solutions.
- Monitor security incidents and respond to threats.
- Configure MFA, email security, spam filtering, and phishing protection.
- Conduct periodic security audits.
- Ensure compliance with company security policies.
3. Zoho Administration & Development
- Administer Zoho CRM, Recruit, WorkDrive, Desk, Books, People, Forms, Sign, Campaigns, Analytics, and other Zoho applications.
- Develop workflows, automation rules, blueprints, and approval processes.
- Create custom functions using Deluge scripting.
- Design dashboards, reports, and KPI trackers.
- Develop custom modules and layouts.
- Integrate Zoho applications with third-party systems using APIs.
- Troubleshoot and optimise Zoho applications.
4. Process Automation
- Automate recruitment workflows.
- Automate migration and education case management.
- Build integrations between Zoho CRM, Recruit, Forms, WhatsApp, Outlook, Google Workspace, and payment gateways.
- Reduce manual work through workflow automation.
5. Business Intelligence
- Create real-time management dashboards.
- Develop reports for:
- Sales
- Recruitment
- Migration
- Education
- Finance
- HR
- Analyse business data and recommend process improvements.
6. Technical Support
- Provide first- and second-level IT support.
- Troubleshoot Zoho user issues.
- Train staff on new systems and applications.
- Prepare user guides and SOPs.
7. Documentation
- Maintain IT documentation.
- Document Zoho workflows and automations.
- Prepare disaster recovery and system architecture documentation.
Essential Skills
- Strong knowledge of Zoho One ecosystem.
- Zoho CRM administration.
- Deluge scripting.
- Zoho API integrations.
- HTML, CSS, JavaScript.
- REST APIs and JSON.
- SQL/database concepts.
- Windows Server and Microsoft 365 administration.
- Networking (TCP/IP, DNS, DHCP, VPN).
- Cybersecurity fundamentals.
- Backup and recovery.
- Troubleshooting hardware and software.
Desirable Skills
- Zoho Creator development.
- Zoho Catalyst.
- Power BI or Zoho Analytics.
- Python or Node.js.
- Azure or AWS basics.
- Experience with recruitment CRM systems.
- Experience in migration or education consultancy systems.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related field.
- Zoho certifications (preferred).
- Microsoft certifications (desirable).
- 3–5 years’ experience in IT administration and Zoho development.
Key Performance Indicators (KPIs)
- 99.5%+ system uptime.
- IT support tickets resolved within agreed SLAs.
- Zero critical security breaches.
- Number of business processes automated.
- Reduction in manual processing time.
- Zoho user satisfaction.
- Successful API integrations completed.
- Dashboard and report accuracy.
- System documentation maintained and up to date.
- Data backup success rate.
Suitable for YESTE
Given YESTE’s operations across migration, education, healthcare recruitment, and HR, this role could be responsible for:
- Managing the entire Zoho One environment.
- Developing CRM and Recruit automations.
- Building recruitment and visa workflow automations.
- Integrating WhatsApp, Outlook, payment gateways, and document management.
- Managing Microsoft 365, email security, user devices, and cybersecurity.
- Supporting staff in Australia, India, and the UK.
- Creating management dashboards and business intelligence reports.
This combined role is ideal for our organisation. As the business grows beyond approximately 75–100 employees, we may split it into two specialist positions: an IT Systems Administrator and a Zoho Solutions Developer.
Pay: ₹30,000.00 - ₹70,000.00 per month
Experience:
- Zoho Developer: 2 years (Required)
Work Location: In person
