Job Summary
The Hospital Administrator is responsible for overseeing the day-to-day administrative operations of the hospital, ensuring efficient service delivery, regulatory compliance, patient satisfaction, and optimal utilization of resources. The role involves coordinating with all departments to maintain high standards of quality, safety, and operational excellence.
Key Responsibilities
- Oversee the daily operations of all hospital departments.
- Ensure smooth coordination between medical, nursing, HR, finance, housekeeping, maintenance, security, and support services.
- Implement and monitor hospital policies, SOPs, and operational protocols.
- Ensure compliance with NABH standards, statutory regulations, and government guidelines.
- Monitor patient care services and resolve operational issues promptly.
- Supervise departmental performance and conduct regular review meetings.
- Manage manpower planning, staff scheduling, and interdepartmental coordination.
- Monitor hospital infrastructure, equipment maintenance, and facility management.
- Coordinate with consultants and department heads to improve operational efficiency.
- Handle patient complaints and ensure timely resolution.
- Monitor hospital occupancy, patient flow, admissions, discharges, and turnaround times.
- Ensure proper inventory management and coordination with the purchase and stores departments.
- Prepare operational reports, MIS, and performance dashboards for management.
- Support quality improvement initiatives, audits, and accreditation activities.
- Ensure compliance with infection control, biomedical waste management, fire safety, and occupational health and safety standards.
- Promote a culture of discipline, teamwork, professionalism, and continuous improvement.
Qualification
- Master's Degree in Hospital Administration (MHA) / Hospital Management (MHM) / MBA in Healthcare Management.
- Bachelor's degree in a relevant field (preferred).
Experience
- 3–8 years of experience in hospital administration or healthcare management.
- Experience in NABH-accredited hospitals will be preferred.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Knowledge of NABH standards and healthcare regulations.
- Strong problem-solving and decision-making skills.
- Good analytical and reporting skills.
- Proficiency in Hospital Information Systems (HIS) and Microsoft Office.
- Ability to work under pressure and manage multiple priorities.
Working Conditions
- Full-time position.
- Availability for emergencies and operational requirements beyond regular working hours when required.
Key Performance Indicators (KPIs)
- Smooth day-to-day hospital operations.
- Compliance with NABH and statutory requirements.
- Patient satisfaction and grievance resolution.
- Departmental coordination and staff productivity.
- Timely completion of operational reports and audits.
- Efficient utilization of hospital resources.
- Reduction in operational issues and process delays.
- High standards of safety, quality, and regulatory compliance.
- Achievement of hospital operational and quality objectives.
Pay: From ₹25,000.00 per month
Work Location: In person
