This role is part of Cognizant's engagement with one of our most strategic global technology clients — a world leader in enterprise networking, cybersecurity, and observability platforms. You will be part of a team responsible for ensuring seamless incident management operations at enterprise scale.
About the Role
We are seeking a Splunk On-Call Engineer to provide responsive, high-quality incident management and technical support using Splunk On-Call (VictorOps). This is a customer-facing role that requires strong communication skills, solid technical fundamentals, and a proactive, improvement-driven mindset.
What You Will Do
Act as primary point of contact for assigned cases from the queue
Analyse and diagnose issues to determine root cause and potential solutions
Replicate and reproduce issues in test environments for validation
Support integration with monitoring and alerting tools
Collaborate with internal teams for technical assistance and escalation
Create and update knowledge base articles for new scenarios identified during troubleshooting
Participate in technical training sessions to stay current with product and process updates
What You Bring
Hands-on experience with Splunk On-Call (VictorOps) or similar incident management tools
Experience with incident management and on-call support models
Knowledge of Linux, SQL, and networking fundamentals
Basic understanding of monitoring tools, log analysis, and cloud platforms (AWS/Azure/GCP)
Familiarity with ITSM tools such as ServiceNow or JIRA
Strong written and verbal communication skills
Customer-handling experience in a support environment
Technical Skills Splunk On-Call (VictorOps) · Splunk Platform · Prometheus · Grafana · Linux · AWS/Azure
Preferred Skills SPL · Python/Shell Scripting · SSO/SAML/OAuth/SCIM · PingFederate · Incident Workflow Automation
