Front Office Responsibilities
- Welcome patients and visitors in a professional and courteous manner.
- Register new patients and maintain accurate patient records.
- Schedule, reschedule, and confirm appointments.
- Answer phone calls, respond to inquiries, and direct calls appropriately.
- Coordinate with doctors, therapists, and other departments regarding patient appointments.
- Maintain the reception area and ensure a positive patient experience.
- Handle patient check-in and check-out procedures.
- Manage daily administrative and front desk operations.
Billing Responsibilities
- Generate patient invoices and collect consultation, therapy, and service payments.
- Process cash, card, UPI, and other payment methods accurately.
- Prepare daily billing and cash collection reports.
- Coordinate with the accounts team for payment reconciliation.
- Maintain billing records and issue receipts to patients.
- Follow up on pending payments and outstanding balances.
- Ensure accurate documentation and compliance with billing procedures.
Requirements
- Bachelor's degree or equivalent qualification.
- 1–3 years of experience as a Front Office Receptionist, preferably in a hospital, clinic, rehabilitation center, or healthcare organization.
- Knowledge of billing, invoicing, and payment collection.
- Good communication and interpersonal skills.
- Basic computer knowledge and proficiency in MS Office.
- Experience with hospital management software (HMS) is an added advantage.
- Ability to multitask and work in a fast-paced environment.
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Leave encashment
- Provident Fund
Work Location: In person
