Zoho CRM & IT Systems Administrator
Location: Kochi, Kerala
Experience: 3–6 Years
Employment Type: Full-Time
Job Location : Kochi
Company : YESTE Migrations & Education Consulting Pvt. Ltd (Australia & India)
About the Role
We are looking for a technically skilled Zoho CRM & IT Systems Administrator to manage and enhance our Zoho CRM environment while supporting the organisation's broader IT administration and business systems.
The ideal candidate must have hands-on Zoho CRM administration experience, strong coding skills, and knowledge of automation, APIs and IT systems. The role involves working closely with the existing IT administration team and supporting both CRM and general IT requirements.
Key Responsibilities
- Administer and maintain Zoho CRM, including users, permissions, workflows, modules, reports and dashboards.
- Develop and maintain Zoho Deluge scripts, custom functions and automation.
- Build and manage API integrations, webhooks and business system integrations.
- Troubleshoot and improve CRM processes, data quality and system performance.
- Support Zoho applications such as Zoho Creator, Analytics, Forms, People and Sign.
- Provide technical support for software, hardware, systems and connectivity issues.
- Support IT administrators with user access, system configuration, asset management and troubleshooting.
- Assist with employee onboarding/offboarding from a systems and access perspective.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Coordinate with vendors and internal teams for IT and system-related requirements.
Requirements
- Bachelor's degree in IT, Computer Science, Computer Applications or related field.
- 3–6 years of relevant experience.
- Strong hands-on experience in Zoho CRM administration – mandatory.
- Practical experience with Zoho Deluge and coding – mandatory.
- Knowledge of JavaScript, HTML/CSS, REST APIs, JSON, webhooks and SQL is preferred.
- Good understanding of IT administration, troubleshooting and business applications.
- Strong analytical, problem-solving and communication skills.
- Ability to work independently as well as alongside an IT administration team.
Preferred
Experience with Zoho Creator, Zoho Analytics, Zoho Flow, Microsoft 365, networking or cloud systems will be an advantage.
Key Skills
Zoho CRM | Zoho Deluge | CRM Administration | Coding | Automation | API Integration | JavaScript | SQL | IT Administration | Troubleshooting | Business Applications
Pay: ₹25,000.00 - ₹40,000.00 per month
Experience:
- Zoho Software: 2 years (Required)
Work Location: In person
