Position : Front Office Associate :
Property: Flora Misty Falls, Athirappilly
Location: Athirappilly, Thrissur
We are looking for a passionate and service-oriented Front Office Associate to join our team at a luxury boutique resort located near Athirappilly Waterfalls.
Duties & Responsibilities :
- Manage the process of guest check-in and check-out.
- Handle reservations through phone calls and online booking platforms.
- Verify guest payment methods during check-in.
- Assign rooms to guests and inform them about ongoing offers and special packages.
- Register guests and maintain the rooming chart efficiently.
- Arrange transportation services for guests upon request.
- Provide guests with information about the property and nearby attractions.
- Upsell additional resort facilities and services whenever appropriate.
- Deliver consistent and high-quality guest service standards.
- Ensure smooth and efficient functioning of the Reception within the Rooms Division.
Required Experience & Qualifications :
- Minimum 1-2 years of experience in a similar role at a 4-star or 5-star hotel/resort.
- Degree or Diploma in Hospitality or Tourism Management preferred.
- Excellent customer service, communication, and interpersonal skills.
- Experience in handling C Form procedures for foreign guests is essential.
- Freshers with relevant Hospitality or Tourism qualifications may also apply.
Contact: 62355 93000
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
