Customer Success & Sales Executive (Night Shift)
Location: Taimoor Nagar, Near New Friends Colony, Delhi (Work From Office)
Salary: ₹20,000/month + Commission on every successful subscription and product sale
Company laptop and phone provided
Working Hours: 7:30 PM to 4:30 AM IST
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Join a Growing International Business
We’re looking for two confident, professional, and fluent English-speaking individuals to join our team and work directly with customers in Canada.
This role is much more than answering calls. You’ll be responsible for building strong relationships with customers, helping solve their problems, creating exceptional customer experiences, and identifying sales opportunities when appropriate.
Our goal is simple: every customer should feel valued, supported, and happy after interacting with us.
If you’re someone who enjoys talking to people, solving problems, and working in a fast-paced environment with growth opportunities, we’d love to meet you.
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What You’ll Be Doing
* Answering inbound customer calls and text messages
* Making outbound calls when required
* Troubleshooting customer concerns and finding solutions
* Building strong long-term relationships with customers
* Providing an outstanding customer experience on every interaction
* Following up with customers and gathering feedback
* Upselling and cross-selling products and subscriptions when appropriate
* Maintaining accurate customer records using Google Drive and spreadsheets
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What We’re Looking For
Excellent English Communication Skills (Mandatory)
This position involves speaking with Canadian customers every day.
You must:
* Speak English fluently and confidently
* Have clear pronunciation and strong communication skills
* Be comfortable having professional conversations over the phone
* Write clear and professional text messages
Personal Qualities
* Confident and professional
* Punctual and dependable
* Well-groomed and disciplined
* Quick learner with a positive attitude
* Comfortable working night shifts
* Strong problem-solving skills
Ability to Stay Calm Under Pressure
Some customers may be frustrated when they call.
The ideal candidate understands that customer frustration is usually directed at a situation, not at them personally. You should be able to remain calm, professional, and solution-focused even during difficult conversations.
All training and support will be provided.
Technical Skills
* Basic knowledge of Excel or Google Sheets
* Comfortable using Google Drive
* Good computer skills and willingness to learn new systems
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Training
Selected candidates will undergo a structured 15-day training program to learn our systems, products, customer service standards, and sales process before transitioning into their full-time role.
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Why Join Us?
✅ Work with Canadian clients
✅ Earn commission in addition to your salary
✅ Be part of a growing international business
✅ Long-term career growth opportunities
✅ Gain valuable customer service, sales, and business experience
Pay: ₹16,000.00 per month
Work Location: In person
