CRM (Customer Relationship Management)
Order & Customer Management:
1. Maintain and update Open Order Reports regularly.
2. Prepare and maintain Order Tracking Sheets to monitor order status, production progress, and delivery schedules.
3. Coordinate with customers regarding pending orders and delivery timelines.
4. Maintain proper records of customer orders and follow up for timely completion.
Payment & Debtor Management:
1. Maintain Debtor Collection Sheets and update payment status regularly.
2. Coordinate with customers for pending payments and collection follow-ups.
3. Share payment-related updates with the concerned department.
Complaint Management:
1. Maintain Customer Complaint Sheets and record all customer issues.
2. Coordinate with relevant departments for complaint resolution.
3. Ensure timely follow-up and customer satisfaction.
Transport & Dispatch Coordination:
1. Maintain updated Transport Lists including transporter details and vehicle information.
2. Coordinate with the dispatch team for vehicle arrangements and delivery schedules.
3. Maintain proper dispatch documentation and records.
Stock & Inventory Coordination:
1. Prepare and update Daily Material Stock Reports.
2. Coordinate with production and stores departments regarding material availability.
3. Maintain accurate stock records for smooth order execution.
Billing & Documentation:
1. Take printouts of all required bills and invoices.
2. Prepare bills, documents, and envelopes for dispatch.
3. Ensure proper documentation and filing of customer-related records.
Reporting & Record Maintenance:
1. Maintain all CRM-related sheets, reports, and documents in an organized manner.
2. Ensure timely updating of customer, order, dispatch, payment, complaint, and stock records.
3. Provide required reports and updates to management.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
