Core Responsibilities
1. Making Outbound Calls
- Contact potential or existing customers to inform them about products or services
- Generate leads or sales through cold calling or follow-ups
2. Handling Inbound Calls
- Answer customer queries and provide accurate information
- Resolve complaints or direct issues to the relevant department
3. Sales & Lead Generation
- Identify customer needs and suggest suitable products/services
- Achieve daily/weekly/monthly sales targets
- Maintain a database of prospects and leads
4. Customer Relationship Management
- Build and maintain good relationships with customers
- Ensure customer satisfaction and retention
5. Data Management
- Update customer information in CRM systems
- Record call details, feedback, and outcomes accurately
Communication & Interpersonal Duties
6. Effective Communication
- Speak clearly and confidently
- Use persuasive skills to influence customer decisions
7. Active Listening
- Understand customer requirements and concerns
- Provide tailored solutions
Administrative Tasks
8. Reporting
- Prepare daily call reports and performance updates
- Track progress against targets
9. Coordination
- Work with sales, marketing, or support teams
- Follow up on leads generated from campaigns
Performance Expectations
- Meet call volume and conversion targets
- Maintain professionalism and positive attitude
- Adhere to company scripts and guidelines
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
