Operations ManagerGoodland Pickleball – Mumbai
About Goodland Pickleball
Goodland Pickleball is a premium pickleball and social club focused on creating exceptional sports, wellness, and community experiences. We are seeking an Operations Manager to oversee the daily operations of our Mumbai location and ensure a world-class experience for members, guests, and partners.
Position Summary
The Operations Manager will be responsible for managing the day-to-day operations of the facility, including staff management, customer experience, programming, facility maintenance, event execution, and operational efficiency.
Key Responsibilities Facility Operations
- Oversee daily club operations and ensure smooth facility management.
- Maintain court quality, cleanliness, safety standards, and equipment readiness.
- Coordinate with vendors, contractors, and service providers.
- Implement and maintain operational SOPs.
Team Management
- Recruit, train, and supervise front desk, coaching, and support staff.
- Create staff schedules and manage attendance.
- Foster a positive, customer-focused culture.
Member & Guest Experience
- Ensure exceptional customer service standards.
- Handle member inquiries, complaints, and feedback.
- Monitor customer satisfaction and implement improvements.
Programming & Events
- Coordinate open plays, leagues, tournaments, clinics, and private events.
- Support event planning and execution.
- Work closely with marketing to promote programs and maximize participation.
Financial & Administrative Management
- Manage operational budgets and expenses.
- Monitor facility performance metrics and utilization rates.
- Maintain operational reports and performance dashboards.
Qualifications
- Bachelor's degree in Business, Hospitality, Sports Management, or related field.
- 3–7 years of operations or facility management experience.
- Experience in sports, hospitality, fitness, or recreation industries preferred.
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.
Key Performance Indicators (KPIs)
- Member satisfaction scores.
- Court utilization rates.
- Event participation and revenue.
- Operational efficiency and cost control.
- Staff retention and performance.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
